assuming the previos day went ok it starts like this open tills, print off emails, find out how many pallets are due on delivery (but take this information with a pinch of salt as it has been written by a bloke with less brains than an amoeba!) proceed up stairs and start the paperwork which is basically what we took the previois day and other numbers divided between each other over and over on a rianforests worth of paper...
and we go down stairs and thats when the real fun begins!
now to give you a clue about the timetable we have to work with,
9am 10am 11am 12pm 1pm 2pm 3pm 4pm 5pm 6pm
open tea [lunch] [lunch] [lunch] tea [ tidy shop ] close run
breaks breaks screaming
from the
building!
delivery is nornmally due at 11 so before that we have to...
- damages - any thing returned worn, anything unwearable and broken crockery has to be listed on to a sheet and put through till.
- best sellers - a list is sent down every day of things that need best seller POS on, this changes daily but certain items which head office feel arent selling well need to be moved to a more prominent position which in doing so cocks up the "visual merchandising"
- clear the back alley where the delivery goes, this alley is just over 1.5 meters wide and 8ft in height and the pallets are over 6ft tall sometimes so what doesn't fit down the alley has to be carried up the fire exit up the side of the shop and onto the upstairs sales floor, where it will sit for sometime as we haven't got enough staff to get up there and sort it out!!!
- finally clear what is left of the previous delivery...
then it has be checked off agaisnt the invoice we are told not to do this but then you are trusting that the idiots at the warehouse have picked it properly etc yeah right like we going to do that!!
so its all checked off and lo and behold the invoice says two boxes of jog pants and we have recieved three!!!
so discrepancies have to be put through till and the delivery then has to be hung on the relevant hangers etc
and put out of course according to the visual merchandising guidelines (see other post)
at three we all down tools and begin tidying ready for next day
while doing this we are constantly fielding phone calls from customers, other shops, head office and AM
at 4.50 out comes the hoover we arent supposed to hoover when the shop is open but we are f the view that we have homes to go to and lives to lead so the hoovering is done while shop is open
while hoovering we look for chewing gum, i watch those shows about street cleaners getting stressy about chewing gum on the streets while they pressure wash it away, well we have a white lino floor (go on laugh, we did!) and chewing gum is a bastard to remove without a pressure washer!!!
and finally at half five the doors close some customers we literally have to kick out of the door! oh what i would do for a cattle prod!!!
last year on boxing day no less i had a family of... "individuals who dont celebrate xmas" if you know what i mean who wheni was trying to lock up at 5 asked "what you not open til 7? i tell ya it was all i could do to restrain myself from throttling him!!! in the event i said "no sir im afraid we are restricted by the Sunday trading laws and we have homes to go to...bye" and i kicked him out the door!!!
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